Terms & Conditions

Are the products that you sell genuine?
We only sell 100% genuine items. You can buy with confidence and be assured about the quality of the products. Please refer Why choose Design Elegance.


Where is your office located?
Currently our office & warehouse is in Mumbai. All our online orders are shipped from the OEM warehouse located in different cities.


Can I come and see the items before placing the order online?
Customers from Mumbai can visit our retail store located in Worli-Prabhadevi, where we have many of the products on display.


Is it safe to use my credit card online at www.designelegance.In ?
All your transactions online are protected & secured by SSL. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.


What if an item is Out of Stock?
We make every effort to keep all products in stock. However there may be circumstances where demand exceeds our supply, in such case we will notify you at the time of checkout if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 48 Hrs and the money will be returned to you in the same mode by which the payment was made within 14 working days. Please note that 2% will be deducted from the total amount due to bank charges.

How do I track the progress of an order?

You can email us at info@designelegance.in or call us at 022 24300273 to know the estimated time of delivery.


Can I change my Mobile number or Shipping address?

Yes you can, provided the shipping address is within the same city as order placed. Prior intimation must be given to our support and delivery team.


Are there any Delivery charges or Installation charges?

Delivery charges are applicable based upon the product. This will be added upon checkout.  Please note that the items will be delivered at door step only if service lift permits and has sufficient load bearing capacity for the product ordered. Otherwise the product will be shipped only till the Ground floor of the address provided.

 

Note : Please check delivery feasibility of heavy security and furniture products like Godrej Defender , Legacy Safes , Sofas etc before placing the Order. If service lift is not provided , a charge of Rs. 1200/- per floor rise will be taken at actuals at the time of Delivery. There are no installation charges for most of our products. However there are installation charges extra post shipping on following products : 


1. INR 5000 for Middleby Marshall / Perfect Fry Co. / Turbo Chef / Houno range of products. GST extra.
2. INR 2500 for Pitco / La Cimbali Coffee Machines. GST extra.


What if I receive a Damaged Product?

In case you receive a damaged or defective product, please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please call us 022 2430 0273 or write to us at info@designelegance.in. Our team will assess the damage and get back to you within two business days. Depending on the degree of damage, we will either repair the product or offer you a replacement exchange as per policies of our principal company only if its a manufacturing defect.

What are my Payment Options?

We offer a wide range of payment options to accommodate every need and offer maximum flexibility. The following payment options are currently available
1. Internet banking - we have partnered with 54 leading banks in India.
2. Visa, Master, American Express, and Diners Credit cards.
3. Debit cards issued by all leading banks in India.
4. Online wallets such as Mobikwik, Paytm, Payzapp, etc.


What should I do if a Transaction Fails?

Transactions could fail due to multiple reasons:
1. Information passed on to payment gateway is inaccurate, i.e., account details, billing address, password (for net banking)
2. Your internet connection is disrupted in the process
3. If your account has been debited after a payment failure, it will be rolled back within seven working days.
Please direct all questions and further clarifications regarding the above statement to info@designelegance.in.

Can I Cancel my Order?

In case you wish to cancel your order, you may do so from your registered account within 2 hours of placing the order by informing us on Email. Also the refund will be processed with 2% Deduction of the product value post that we cannot cancel the order as the item has been booked for manufacturing with our principal OEM.

When will I get the Refund?

The refund amount for the orders paid online or paid via credit/debit card at the time of ordering will be refunded within 12-14 working days from the date of initiating the refund through the online account, or will be refunded to the same card.


When will my Purchased products be installed?

The installation of the product(s) is completed within one week after the delivery. Our teams try their best to always stick to the installation timelines and delays, if any, are only due to unforeseen and unavoidable circumstances.


What if I face any issue with the product after Installation?
Please get in touch with our service team for any service request – info@designelegance.in or  022 2430 0273.If there is any issue with the Installation or insufficient parts, the service call will be booked with our principal OEM.

What is the Warranty of the Product i Ordered?

The Warranty Period is in line with our Principal OEMs i.e. : Godrej Interio, Godrej Security Solutions, Godrej Locking Solutions & Systems, Middleby Celfrost, Bluestar, Eureka Forbes & Voltas. The Warranty is stated in the Specification Section of the product section. Each Product has different warranty period as set by our Principal OEM. Whatever Product you order, the warranty will be taken care in concurrence with the clauses set by our principal OEM.

Cities we Deliver to :

Ahmedabad, Bengaluru, Bhopal, Chandigarh, Chennai, Coimbatore, Delhi, Faridabad, Gautam Buddha Nagar, Ghaziabad, Gurgaon, Guwahati, Hyderabad, Jaipur, Jammu, Kanchipuram, Kanpur, Kochi, Kolkata, Lucknow, Mumbai, Navi Mumbai, Noida, Panchkula, Patna, Pune, Raipur, Raisen, Ranchi, Secunderabad, Sonipat, Trivandrum, Visakhapatnam.

If the order is placed to a place other than these cities, an extra Delivery & Installation charges will be applicable at the time of Delivery based upon the Distance from the nearest Warehouse.


Acceptance of Terms
Please read these terms and conditions ('terms') carefully. By using or accessing the design elegance website at www.designelegance.in (the 'site') and any related mobile or other applications, you are agreeing to the terms and conditions set out below.

Eligibility to use the Services
To register with and shop with  www.designelegance.in you must be eighteen (18) years of age or over and you are able to understand and agree to the terms, conditions, obligations, representations, and warranties set forth in these terms. If you are a minor i.e. Under the age of 18 years, you may use www.designelegance.in only with the involvement of a parent or guardian.

Provision of the Services
i. You acknowledge and agree that the form and nature of the site, may require affecting certain changes in it, therefore, we reserve the right to suspend the site, or cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
ii. You acknowledge and agree that if we disable access to your account, user may be prevented from accessing the site, your account details or any files or other content, which is contained in your account.
iii. The content on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the content or any other material on this site is at your own risk.
iv. We reserve the right to charge subscription and/or membership fees from you, by giving reasonable prior notice, in respect of any product, service or any other aspect of the site anytime in future.
v. We may from time to time introduce referral and/or incentive-based programs for its users (program). These program(s) maybe governed by their respective terms and conditions. By participating in the program, you are bound by the program terms and conditions as well as these terms. We reserve the right to modify, cancel and discontinue its program without notice to you.
Third party sites
As a convenience to you, we may provide, on this site, links to web sites operated by other entities. If you use these sites, you will leave the site. We make no warranty or representation regarding, and does not endorse, any linked web sites or the information appearing thereon or any of the products or services described thereon.
Information provided by you
We respect your privacy. Any personally identifiable information you may provide to us via this site is protected by the privacy policy associated with this site. We do not want you to, and you should not, send any confidential or proprietary information to design elegance via the site. Telephone calls made to and from our customer service team are recorded for quality and monitoring purposes. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.At the time of your registration you will receive a password. Please keep this secret, as you are entirely responsible to maintain the confidentiality of your password. You are responsible for all orders placed with us or information given to us under your e-mail address or mobile in combination with your password. You must immediately notify us of any unauthorized use of your e-mail address and/or password, or any breach of security known to you.
Compliance with laws
You shall comply with all laws and regulations in India and you will use the site in compliance with these terms and applicable law.
Limitations of damages
We will not be deemed to be in breach of contract or of these terms as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of god, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems. In any event whatsoever, our maximum liability arising out of any order for the supply of products to you under this contract will be limited to the retail price of the products contained in that order. Neither we nor any of our subsidiaries will be liable to any entity for any indirect, special, consequential or other damages that are related to the use of, or the inability to use, the content, materials, and functions of the site or any linked website.
Indemnity and Release
You shall indemnify and hold us harmless from any claim or demand, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these terms or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.
Changes
We reserve the right, to change, modify, add or remove any portion of these terms. Changes in these terms will be effective when notice of such change is posted. Your continued use of the site after any changes to these terms are posted, will be considered acceptance of those changes.

Intellectual property
Subject to the terms and conditions set forth in these terms, we authorize you to view and download the information at this site ('materials') only for your personal, non-commercial use and you must retain on all materials, all copyright and other proprietary notices. You shall not modify the materials in any way or reproduce it. All images shown here have been digitized by us. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without our prior written permission. All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this site shall remain at all times vested in us.

Delivery timelines
If the product ordered is available in stock in the Design Elegance or Principal OEM Warehouse , it will be shipped in 14 days from date of order. If there is no stock, the item will have to be manufactured and shipped to you with an estimated delivery of 4-6 weeks. Please note that if there is a delay in the OEM Manufacturing, we will not be held responsible. These Delivery Timeline are in concurrence with Godrej Interio, Godrej Security Solutions, Godrej Locking Solutions & Systems, Middleby Celfrost, Bluestar, Eureka Forbes & Voltas.

 

 

Order Placement and Pricing Terms

1. Order

  • All use and purchases made on this site are governed by these terms. Although the terms governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order products after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms applicable to your site visit or purchase. To assist you in determining whether the terms have changed since your most recent order we will display the date when these terms were most recently updated.

  • We sell products only to end-users.

  • We will confirm your order whether placed directly by using the site by message on the site immediately after you have confirmed your order and by sending an e-mail to the e-mail address you have provided to us or mobile number you have provided to us.

  • Please note that the order confirmation does not constitute our acceptance of your order. Subject to our cancellation rights, acceptance of your order and completion of the order will take place when we Dispatch the products to you.

  • Before placing an order, you are advised to check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale included in the item's description.

2. Product Pricing

  • The prices stated on the site will be inclusive of any GST payable.

  • Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and any additional options you may pick.

3. Payment Options

  • Payment may be made by Debit card, Credit card, Internet Banking and some Wallets. You cannot pay for your order by cash or cheque.

  • The Debit, Credit and charge cards accepted by us are those listed on the site on the date on which your order is placed.

4. Shipment of Products

  • Delivery Timeline will be emailed to you when you place an order on the site. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.

  • Products are subject to availability and prevailing market conditions. We may limit the quantities of products ( particularly products on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardizes availability for other customers.

  • We will always try to supply you with the full quantity and accurate product that you have ordered. In any event, subject to clause below, our liability will be limited to the price of the products not delivered or incorrectly delivered and the cost of delivery.

  • We take special care to endeavor that deliveries are made on time and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address during the delivery day. We may ask that an appropriate person signs for the products on delivery. Since most our products are heavy handling , If the product has to be delivered 2 or more times incase of unavailability of User , an extra charge will be levied on the next delivery try. Please note that we will anyways give you a notification just before delivery to check upon your availability. 

  • Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late delivery. If that is the case, we will endeavor to contact you as soon as we are able to reschedule your delivery time and date.

  • Should you fail to be present for your delivery ( or in cases where the wrong address is provided) we are entitled to charge you in full for an amount equal to the price of product and the cost of delivery.

5. Out of Stock Situations or Discontinuation from Principal OEM.

  • Our Endeavour is to ensure that all products listed on the site are available in stock for dispatch to you. However, in case this in not available for any reason, we will contact you and give you the option to exchange, delay or cancel the order based on your convenience. Please note that amount will refunded and 2% will be retained as per card or banking charges.

6. Product Returns

  • We advise that you to check the Terms and Conditions of each product you order to confirm its cancellation Policy. The product will be repaired if found damaged as per policies defined by our principal company OEM. Once ordered, the products cannot be returned. We can inspect the product and if found with some manufacturing defect, the same can be exchanged in purview of our principal company OEM.

  • Please note that we cannot offer exchanges or refunds on any opened or used products.

7. Customer complaints

  • Any customer complaints should be addressed to the customer service helpline 022 24300273 or email info@designelegance.in operational between on days. You will find an e-mail link or address and telephone numbers listed on our site in the 'contact' section.

8. Severability

  • If any part of the provisions contained in these terms are determined to be invalid, or unenforceable to any extent, such provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

9. Submissions

  • We welcome your comments about your experiences shopping with us and your suggestions about how to improve this site. You control all the rights to the content that you contribute to this site and that use of your content by us will not infringe upon or violate the rights of any third party.

10. Disclaimer

  • The prices and products advertised on this site are for sale from this site only. Prices and product availability may vary between OEM online site and retail store. As prices, product descriptions and availability can change quickly; we do not warrant the accuracy or completeness of information on this site and will not be responsible for any typographical errors or errors in illustrations, pictures or descriptions. Pictures of products are for illustration only and actual product may differ from the picture shown. Products represented on this site are not always in stock. All item descriptions, images, product logos, availability and pricing are subject to change at any time without notice. We may also make any other changes to the site, the materials and the products, programs, services or prices described in the site at any time. This site, the information and materials on the site, are provided 'as is' without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose.